Order before 1pm Mon - Fri for same day dispatch | Free Delivery on most products*

Terms & Conditions



We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) may apply to purchases made in our store.

Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. We will then send an email headed ‘Order Confirmation’ once your order has been accepted. This email confirms receipt of your order, your order items and how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

Prices and payments

As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Cart before you submit an order. Payment is deducted once an order is submitted.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

Delivery and installation services

You’ll find all the finer details about our delivery, installation and recycling services in the Delivery & WEEE Recycling sections.


Small items such as cables, accessories, headphones and so on are usually delivered by courier or by post. Larger items such as Television, Speakers, Hi-Fi equipment etc are delivered by courier only. We offer free delivery on orders to UK Mainland only. Delivery times for remote areas & international orders will vary, a delivery estimate will be shown during checkout.  Please note that overseas customers are not able to claim VAT refunds on deliveries to a UK address.

A courier delivery lets you track your order using the information from your confirmation email. If your item is being delivered by Royal Mail you will be unable to track delivery but you should expect it within 3 days.

We will notify you of the delivery method we are going to use when we send you the order confirmation email. If you buy a number of items it is possible that you’ll receive your goods separately.

Missing, damaged or incorrect orders

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email.

In the unlikely event that the product is damaged, we must be notified within 7 days of receipt by email.

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as you notify us within 14 days from the date of receipt. You have a further 14 days from the date you notify us of your cancellation to return the goods.

The goods must be in ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used, installed or have had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them., however, you are entitled to inspect the goods to assess whether they are fit for purpose.

* Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods, or have contacted us within the 14 working day period.

There are two ways to refund/cancel your purchase:
  • You can return the product in person to our store with your receipt, bringing the card you paid with so we can credit it
  • By phoning us on 0345 557 7334 with your order reference number and delivery details to hand to arrange an RMA

If you are returning your goods via courier/postal service, it is your responsibility to pay for any return shipping charges.

We will then give you a full refund for the cost of the product plus the delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or been completed. Refunds can take up to 10 working days to be credited to your payment method.

We cannot refund/cancel your purchase:
  • If you return your product to our store without proof of purchase or suitable identification so we may locate your purchase on our system
  • The item is not in “as new” unused condition complete with all original undamaged packaging, accessories and any free gifts you may have received.
  • There is a contract for services with the product and you have started using the services
  • The seal has been broken on any consumable product / any consumable product has been partially used.
  • The goods were a special order to your specification

We may offer you a partial refund if the above conditions are not met. However, this will be at our sole discretion.

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

You always have the option of an exchange or refund if the fault occurs within 30 days of delivery. Should a fault occur within 30 days of delivery we will cover the cost of collecting and replacing/refunding the faulty product. For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and where applicable, with the original box and packaging.

If the fault occurs after 30 days of delivery, but within the guarantee period, we will offer you a prompt repair service*.  It is your responsibility to cover the cost of returning the product to us. To take advantage of our low carrier rates, we are happy to arrange a collection for you at your cost. Once the repair has been completed, we will cover the cost of returning it to you. In all cases we reserve the right to inspect the product to verify the fault.

You can either return the product to our store or phone After Sales on 0345 557 7334 to arrange for collection. After Sales is open from 9am to 5pm, Monday to Friday, and from 9am to 1pm on Saturdays. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use.

*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers.

For all returns and after sales service, please call us on 0345 557 7334, or via our “Contact Us” page and we will assist you.


E-Scooter Disclaimer

It is illegal to use electric scooters in the UK on footpaths, cycle lanes or roads.

It is the sole responsibility of the customer to ensure you operate your electric scooter within all country and local laws.  The customer assumes all liability and risk associated with the use of electric scooter products and holds Craig Hi-Fi Limited and its owners free from any liability caused by their use.

When riding an electric scooter on private land, always seek the landowner’s permission and please ride safely, considering those around you.  We strongly advise wearing a helmet as a minimum safety requirement and ride within your limits.

By purchasing an electric scooter you agree to these terms & conditions.

This website

We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

Recycling your old electrical items (WEEE)

Buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest. 

Why recycle? 

Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly. 

Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world. 

What can I recycle? 

Anything with a plug, battery or cable can be recycled or reused. The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide. 

Reducing waste electricals

As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet.

We take all your old electricals to a recycling plant for processing and separate into individual materials, so they can be turned into new, more useful things.

Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. 

We’re proud to be working with the national Recycle Your Electricals campaign


These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the SpatialOnline website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.


Craig Hi-Fi Limited T/A SpatialOnline. Unit 7 Alpha Business Park, Travellers Close, Welham Green, Herts, AL9 7NT. Registered in England & Wales, company number 01283106.