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Delivery & Returns

DELIVERY
Do you ship outside the UK?

No, unfortunately we can only ship within the UK.

How much are your delivery costs?

For the vast majority of orders delivery is free. On rare instances there may be a surcharge - for example, if you live offshore. We will advise you on any surcharges before your order is placed. You can also call us on 0345 557 7334 and we'll be happy to give you a quote on your order.

How quickly will I get my order?

If your goods are in stock then they will arrive within 2-3 working days or 1 working day if you chose Next Day at checkout.

Larger TV's (65" and above or over 30KG) are sent with a private two man delivery team, please allow up to 10 working days for your TV to be delivered. When it arrives it will be brought into the downstairs room of your choice.

Please note that orders received after 2pm on any given day may not be processed until the following working day.

We'll keep you updated throughout your order progress so you'll know exactly when your goods will arrive. We ensure that we contact you with an estimate and also an actual delivery date so as soon as we know, you'll know. You can also check your account online or call us on 0345 5577 334 to check the status of your order.

If you require your goods urgently, or if you need a specific delivery date, then give us a call on 0345 5577 334.

Can you delivery on a Saturday or Sunday?

We can deliver on a Saturday for a £20 surcharge. This option is only available in-store or over the phone. Please call us on 0345 5577 334 and we'll be happy to help.

We do not offer Sunday or Bank Holiday deliveries at this time.

Do you offer an installation service?

At this time we are unable to install your equipment ourselves. However, we work closely with custom install teams throughout the UK and can provide you with details of specialist installers operating in your area.

My goods are on back order, how long will it take to get them?

If your goods are out of stock and on back order, we'll email you with an estimated date of when the goods will arrive into our warehouse. Once they arrive with us we'll contact you to provide an actual delivery date. You can also call us on 0345 5577 334 to get an estimate before you place your order.

I don't live in the United Kingdom, can you deliver to me?

We do not supply goods outside of the United Kingdom.

RETURNS

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.

Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days* from the day after delivery. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed or have had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them.

* Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods, or have contacted us within the 7 working day period.

There are two ways to refund/cancel your purchase:
  • You can return the product in person to our store with your receipt, bringing the card you paid with so we can credit it
  • By phoning us on 0345 557 7334 with your order reference number and delivery details to hand to arrange an RMA

If you are returning your goods via courier/postal service, it is your responsibility to pay for any return shipping charges.

We will then give you a full refund for the cost of the product plus the delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or been completed. Refunds can take up to 10 working days to be credited to your payment method.

We cannot refund/cancel your purchase:
  • If you return your product to our store without proof of purchase or suitable identification so we may locate your purchase on our system
  • The item is not in “as new” unused condition complete with all original undamaged packaging, accessories and any free gifts you may have received.
  • There is a contract for services with the product and you have started using the services
  • The seal has been broken on any consumable product / any consumable product has been partially used.
  • The goods were a special order to your specification

We may offer you a partial refund if the above conditions are not met. However, this will be at our sole discretion.

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

You always have the option of an exchange or refund if the fault occurs within 14 days of delivery. Should a fault occur within 14 days of delivery we will cover the cost of collecting and replacing/refunding the faulty product. For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and where applicable, with the original box and packaging.

If the fault occurs after 14 days of delivery, but within the guarantee period, we will offer you a prompt repair service*.  It is your responsibility to cover the cost of returning the product to us. To take advantage of our low carrier rates, we are happy to arrange a collection for you at your cost. Once the repair has been completed, we will cover the cost of returning it to you. In all cases we reserve the right to inspect the product to verify the fault.

You can either return the product to our store or phone After Sales on 0345 557 7334 to arrange for collection. After Sales is open from 9am to 5pm, Monday to Friday, and from 9am to 1pm on Saturdays. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use.

*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers.

For all returns and after sales service, please call us on 0345 557 7334, or via our “Contact Us” page and we will assist you.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.